Refund + Return reasons include :
- Your product was damaged upon its arrival
- You are simply unhappy with the product
- You would like to exchange your product for a different size
Before sending your package back to our warehouse, please send an email to firstname.lastname@example.org with the subject line : "Return (your order #)" and we will respond within 24 hours with a solution. If you provided the wrong address or wish to cancel an order please contact us as well. We promise to offer you exceptional customer service and will make sure that you are taken care of no matter what.
Please be advised that all Thrifted Items are FINAL SALE and cannot be returned
If it has been 30 days since your package was delivered, unfortunately we will not be able to accept the return as this is outside of our return policy
To become eligible for a refund your item must be in the same condition in which you received it. Once your return is received and inspected, we will send a confirmation email to notify you of what the next steps will be. If you are approved for a refund we will credit the original method of payment. You should receive the funds within 3-5 business days. If you do not receive this payment please contact your card company, then your bank. If this issue is still not resolved please contact us.